Hybrid Inside Sales Manager — Service Growth

Atlas Copco Group; Kentucky; Hybrid; USD 72,000 - 100,000; Full time

Job summary

Quincy Compressor in Fairfield, NJ is seeking an Inside Sales Manager - Service to lead the inside sales and parts team and drive service market share. You will report to the Regional Sales Manager and shape the day-to-day operations to deliver a high-quality customer experience.

The role emphasizes team development, process optimization, and customer-focused KPI achievement, with a hybrid work model at our Fairfield office, US.

Qualifications

• Be willing to develop yourself by learning new skills and increasing your knowledge of products, systems and the company's market and operation.
• Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at different levels inside and outside of the organization.
• Be customer oriented, able to understand customer needs and prioritize them accordingly.
• Able to take risks while still analyzing potential pitfalls of his/hers actions.
• Show good level of empathy while enforcing company policies and strategic directions.
• Demonstrate assertiveness while being helpful to various demands from the organization.
• Be self‑motivated, willing to take action while coping with varied workloads.
• Be organized while demonstrating flexibility in day‑to‑day work
• A bachelor's degree is desirable, in either management, business, administration, marketing, engineering or other technical specialization. Relevant related experience will be considered.

Responsibilities

• Manage and lead the inside and parts sales team
• Ensure that the necessary process and best practices are implemented and followed up
• Identify, suggest and implement process improvements and best practices
• Monitor and drive activity levels that will lead to the established vision of success for the business
• Follow up the performance of team members while working on their competence development
• Collaborate with operations to best handle inbound and outbound requests, driving a hassle‑free experience for our customers
• Optimize and find efficiencies on the call flow to ensure all calls are captured and handled in a timely manner
• Identify competence gaps, plan and implement training plans and conduct performance evaluations

Skills

Communication skills

Customer oriented

Risk tolerance

Empathy

Assertiveness

Self-motivation

Time management

Organizational skills

Education

Bachelor's degree desirable

Job description

Quincy Compressor in Fairfield, NJ is seeking an Inside Sales Manager - Service to lead the inside sales and parts team and drive service market share. You will report to the Regional Sales Manager and shape the day-to-day operations to deliver a high-quality customer experience.

The role emphasizes team development, process optimization, and customer-focused KPI achievement, with a hybrid work model at our Fairfield office, US.