Hybrid Inside Sales & eCommerce Support

EIS Legacy LLC; City of Rochester (NY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

EIS Legacy is seeking a Customer Service Specialist – eCommerce to learn all aspects of the sales and service process and help customers navigate the redesigned site. This hybrid role combines in-office collaboration with remote work to support online customers.

You will handle orders, manage accounts, assist with self-service tools, and provide feedback to improve the online experience. Strong communication and data-entry skills are essential for success.

Qualifications

• High School Diploma or GED.
• Two years' experience of proven support and data entry experience.
• Associate Degree in related discipline desired and may substitute for required experience.
• Knowledge, experience and/or training in accurate data entry, office equipment, and use of CRM.
• Effective verbal and written communication skills.

Responsibilities

• Respond to and manage customer related issues including order entry, processing orders, expediting, and maintaining customer accounts.
• Ensuring the EIS Website reflects accurate, up-to-date content.
• Migrate existing customers, placing phone orders over to eCommerce.
• Assist customers with eCommerce inquiries, including optimizing the self-service experience.
• Provide feedback to management and production regarding customer needs and concerns.
• Perform Live Chat assistance for customers while using the website.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

High School Diploma or GED

Associate degree preferred

Tools

CRM

Job description

EIS Legacy is seeking a Customer Service Specialist – eCommerce to learn all aspects of the sales and service process and help customers navigate the redesigned site. This hybrid role combines in-office collaboration with remote work to support online customers.

You will handle orders, manage accounts, assist with self-service tools, and provide feedback to improve the online experience. Strong communication and data-entry skills are essential for success.