Customer Order Specialist: On-Time Delivery Partner

EIS Legacy LLC; Canton (GA); On-site; USD 36,000 - 56,000; Full time

Job summary

EIS Legacy LLC is seeking a Customer Service Specialist to support customers and internal teams through the order lifecycle. You will review and process orders, maintain records, monitor open orders, and communicate status updates to customers and internal stakeholders.

Collaborate with Sales, SIOP, Planning, Operations, Engineering, and Finance to resolve discrepancies and ensure on‑time execution. Strong ERP, Excel, and CRM skills are essential.

Qualifications

• Education: High school diploma or GED required; associate or bachelor’s preferred.
• Two+ years in customer service, order administration, sales support, or related experience desired.
• Experience in a manufacturing environment preferred.
• Working knowledge of ERP systems, Excel, Outlook, and customer portals/CRM systems preferred.

Responsibilities

• Respond to customer inquiries regarding order status, delivery timing, documentation, and account needs with timely and accurate information.
• Maintain professional relationships with customers and serve as the day-to-day contact.
• Communicate changes, delays, and revised commitments promptly to customers and internal stakeholders.
• Document concerns and requests; coordinate follow-up and escalate as needed.
• Review and enter customer orders accurately with part numbers, pricing, quantities, and delivery requirements.
• Maintain accurate order records in ERP/CRM systems and related portals.
• Process order changes, cancellations, and returns per procedures.
• Monitor open orders, backlog, and milestones to identify risks to commitments.
• Coordinate labels, shipping documents, certificates, and customer paperwork with Quality, Production, and Logistics.
• Support the order lifecycle from receipt to production coordination, shipment, and invoicing.
• Collaborate with SIOP, Planning, Operations, Engineering, and Logistics to confirm capacity and delivery timing.
• Provide accurate order/backlog/demand information for planning and meetings.
• Work with Sales on pricing and customer expectations; resolve commercial questions with approval as needed.
• Assist Finance in researching and resolving invoicing discrepancies and credits.

Skills

Customer service

Order administration

Sales support

ERP systems

Microsoft Excel

CRM systems

Education

High school diploma or GED

Associate or bachelor’s degree in business/supply chain or related field

Tools

ERP systems

Microsoft Excel

Outlook

CRM systems

Job description

EIS Legacy LLC is seeking a Customer Service Specialist to support customers and internal teams through the order lifecycle. You will review and process orders, maintain records, monitor open orders, and communicate status updates to customers and internal stakeholders.

Collaborate with Sales, SIOP, Planning, Operations, Engineering, and Finance to resolve discrepancies and ensure on‑time execution. Strong ERP, Excel, and CRM skills are essential.