E-commerce Support Specialist

Skip's Custom Flooring, Inc.; Town of Canandaigua (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

A flooring custom business in New York is seeking an E Commerce Customer representative to manage customer interactions on their online platform. Responsibilities include addressing inquiries, processing orders, and enhancing customer satisfaction. Candidates should be detail-oriented with strong communication skills and ideally have experience in customer service or e-commerce. A high school diploma is required, with a preference for a degree in business or marketing. The role offers employee discounts and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities required for efficient issue resolution.
• Experience with e-commerce platforms is highly advantageous.

Responsibilities

• Respond to customer inquiries via email, chat, or phone in a timely manner.
• Assist customers with order placement and payment processing.
• Resolve customer complaints efficiently and effectively.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Proficiency in e-commerce platforms

Experience with CRM tools

Ability to work in a fast-paced environment

Customer-oriented mindset

Education

High school diploma or equivalent

Bachelor’s degree in business, marketing, or related field

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Job Overview

The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.

Typical Duties and Responsibilities

• Respond to customer inquiries via email, chat, or phone in a timely manner.
• Assist customers with order placement, payment processing, and product selection.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain up-to-date knowledge of products and promotions to provide accurate information.
• Collaborate with other departments to ensure customer needs are met.
• Track customer interactions and maintain accurate records in the database.
• Identify opportunities for upselling and cross-selling products.
• Monitor customer feedback and suggest improvements to enhance the shopping experience.

Education and Experience

High school diploma or equivalent is required; a bachelor’s degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using e-commerce platforms and customer relationship management (CRM) tools.
• Aptitude for working in a fast-paced environment and managing multiple tasks.
• Ability to work independently as well as part of a team.
• Familiarity with online payment systems and security protocols.
• Customer-oriented mindset with a passion for delivering exceptional service.