Hybrid E-commerce Customer Service Specialist

Gierd; Post Falls (ID); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A dynamic e-commerce service provider is seeking a Customer Service Representative to manage inquiries on platforms like eBay and Amazon. The role involves addressing buyer messages, handling return requests, and providing solutions to customer concerns. The ideal candidate has 2-3 years of relevant experience, strong attention to detail, and excellent communication skills. This is a hybrid role based in Post Falls, ID, requiring effective problem-solving in a fast-paced environment.

Qualifications

• Minimum of 2-3 years of experience in e-commerce, online sales, or customer service.
• Strong attention to detail and ability to identify errors.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and respond to buyer messages across various platforms.
• Manage return requests and refund inquiries.
• Conduct trend analysis to identify recurring issues.

Skills

Attention to detail

Written and verbal communication

Interpersonal skills

E-commerce knowledge

Tools

CRM Platforms

Microsoft Office

Google Workspace

Job description

A dynamic e-commerce service provider is seeking a Customer Service Representative to manage inquiries on platforms like eBay and Amazon. The role involves addressing buyer messages, handling return requests, and providing solutions to customer concerns. The ideal candidate has 2-3 years of relevant experience, strong attention to detail, and excellent communication skills. This is a hybrid role based in Post Falls, ID, requiring effective problem-solving in a fast-paced environment.