Hybrid Inside Sales & eCommerce Support

EIS, Inc.; City of Rochester (NY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

EIS, Inc. is seeking a Customer Service Specialist for their eCommerce division based in Rochester, NY. The role involves assisting customers with the new self-service hub, handling inquiries, and ensuring accurate website content. The ideal candidate will have a high school diploma or GED, along with at least two years of experience in customer support.

This position offers a hybrid schedule requiring three days in the office and focuses on providing exceptional customer service while working collaboratively with the team.

Qualifications

• Two years of proven customer support and data entry experience.
• Comfortable learning new equipment and applications in a fast-paced environment.
• Ability to interact effectively across all levels of the organization.

Responsibilities

• Respond to and manage customer-related issues including order entry.
• Ensure the EIS website reflects accurate, up-to-date content.
• Assist customers with eCommerce inquiries including processing orders.

Skills

Customer-focused

Effective communication

Data entry

Team collaboration

Multi-tasking

Education

High School Diploma or GED

Associate Degree in related discipline

Tools

CRM system

Job description

EIS, Inc. is seeking a Customer Service Specialist for their eCommerce division based in Rochester, NY. The role involves assisting customers with the new self-service hub, handling inquiries, and ensuring accurate website content. The ideal candidate will have a high school diploma or GED, along with at least two years of experience in customer support.

This position offers a hybrid schedule requiring three days in the office and focuses on providing exceptional customer service while working collaboratively with the team.