Inside Sales

EIS Legacy LLC; City of Rochester (NY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

EIS Legacy is seeking a Customer Service Specialist – eCommerce to learn all aspects of the sales and service process and help customers navigate the redesigned site. This hybrid role combines in-office collaboration with remote work to support online customers.

You will handle orders, manage accounts, assist with self-service tools, and provide feedback to improve the online experience. Strong communication and data-entry skills are essential for success.

Qualifications

• High School Diploma or GED.
• Two years' experience of proven support and data entry experience.
• Associate Degree in related discipline desired and may substitute for required experience.
• Knowledge, experience and/or training in accurate data entry, office equipment, and use of CRM.
• Effective verbal and written communication skills.

Responsibilities

• Respond to and manage customer related issues including order entry, processing orders, expediting, and maintaining customer accounts.
• Ensuring the EIS Website reflects accurate, up-to-date content.
• Migrate existing customers, placing phone orders over to eCommerce.
• Assist customers with eCommerce inquiries, including optimizing the self-service experience.
• Provide feedback to management and production regarding customer needs and concerns.
• Perform Live Chat assistance for customers while using the website.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

High School Diploma or GED

Associate degree preferred

Tools

CRM

Job description

Job Description: Summary: EIS is growing its presence on the internet. We've redesigned the company site to become a self-service hub, but most of our customers still don't know the great news! We need digitally savvy, customer-focused professionals who can help our customers learn about the new site. The Customer Service Specialist – eCommerce is responsible for learning all aspects of the sales and customer service process to provide support and assistance. Come and grow with us!

Essential Duties, Responsibilities, and Accountabilities (Include the following; however, other duties may apply.)

• Respond to and manager customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, and maintaining customer scheduled orders.
• Ensuring the EIS Website reflects accurate, up-to-date content
• Migrate existing customers, placing phone orders over to eCommerce
• Assist customers with eCommerce inquiries, including, but limited to how to fully optimize the self-service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.)
• Provide feedback to management and production regarding customer needs and concerns
• Perform Live Chat assistance for customers, while using the website

Work Environment:

This position requires a hybrid schedule; three days in office, during assigned work hours.

Supervisory Responsibilities:

This role does not have direct supervisory responsibilities.

Qualifications:

• To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma or GED
• Two years' experience of proven support and data entry experience
• Associate Degree in related discipline desired and may substitute for required experience
• Knowledge, experience and/or training in accurate data entry, office equipment, and use of CRM (Customer Relationship Management) system.
• Effective verbal and written communication skills
• Comfortable learning new equipment, applications and processing in a fast-paced environment.
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and peers.
• Ability to multi-task effectively.

Language Skills:

• The candidate must have excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.

Reasoning Ability:

Strong reasoning and critical thinking skills are required.

This job description is not intended to be an exhaustive list of all requirements and responsibilities and as such, is subject to change without notice based on the needs of the business and/or department.

EIS Legacy is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Founded in 1946, Electrical Insulation Suppliers was established in Atlanta, GA, as a small, family-owned business serving local motor repair shops. EIS has grown to be North America's leading specialty distributor, converter, and fabricator of electrical process materials and related parts serving transformer, electric motor, and other electrical equipment manufacturers and their aftermarket, along with electronic, alternative energy, and eMobility markets. As we've grown to serve a broader audience, EIS has adopted new meaning behind our name: Engineered & Industrial Solutions. We have over 900 dedicated employees across our business, including many technical experts on thermal management, electrical insulating, conductive and other key process materials to solve the toughest challenges facing the electrical and electronic industries today. Our broad product portfolio, custom engineered fabrication solutions, supply chain services and deep supplier relationships are the foundation that makes us a vital partner in the manufacturing and supply chain processes of our customers.