Hybrid Inside Sales & Customer Support Specialist

Alfa Laval; Houston (TX); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare plans

Dental & Vision plans

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking a proactive Inside Sales & Customer Support Specialist to drive sales while delivering exceptional customer support in a hybrid, on-site role. The position supports customers, manages the CRM, and collaborates with the sales team to meet revenue targets.

The role emphasizes building lasting relationships, solving problems, and guiding customers through onboarding with product demonstrations and trainings as needed.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field preferred or equivalent work experience.
• Minimum of 2 years inside sales, customer service, or a similar role.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Strong interpersonal and communication skills (written and verbal).
• Ability to build rapport and maintain positive customer relationships.
• Excellent problem‑solving skills with a customer‑first mindset.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Adaptability to work independently and collaboratively in a fast‑paced environment.

Responsibilities

• Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries.
• Maintain an up‑to‑date and organized CRM with accurate lead and customer information.
• Proactively contact prospective customers to promote products/services and close sales.
• Develop tailored sales pitches and proposals to meet customer needs.
• Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals.
• Collaborate with the sales team to refine strategies and achieve revenue objectives.
• Identify opportunities to upsell or cross‑sell additional products or services to existing customers.
• Educate customers on new offerings, features, and solutions.
• Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues.
• Escalate complex cases to appropriate teams and ensure follow‑through until resolution.
• Guide new customers through the onboarding process, ensuring they are fully equipped to use products/services.
• Conduct product demonstrations and training sessions, as needed.
• Build and maintain strong relationships with customers by proactively addressing their needs.
• Collect and analyze feedback to continuously improve customer experience.
• Maintain accurate records of customer interactions, including issues resolved and recommendations provided.
• Prepare regular reports on support trends, customer satisfaction, and sales performance.

Skills

Communication skills

Problem solving

Organizational skills

Adaptability

Rapport building

Education

Bachelor's degree in business/marketing/communications

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Alfa Laval is seeking a proactive Inside Sales & Customer Support Specialist to drive sales while delivering exceptional customer support in a hybrid, on-site role. The position supports customers, manages the CRM, and collaborates with the sales team to meet revenue targets.

The role emphasizes building lasting relationships, solving problems, and guiding customers through onboarding with product demonstrations and trainings as needed.