Inside Sales and Customer Support Specialist

Alfa Laval Corporate AB; Northern (KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k)

Job summary

Alfa Laval seeks a proactive Inside Sales & Customer Support Specialist in a hybrid role based in the United States. You will drive sales while delivering exceptional customer support, qualifying leads, managing pipelines, and building lasting customer relationships.

You will maintain CRM data, develop tailored pitches, demonstrate products, and educate customers on new offerings. A business-related degree and 2+ years in sales or support are preferred.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field preferred or equivalent work experience.
• Minimum of 2 years in inside sales, customer service, or similar role.
• Proven track record of meeting/exceeding sales targets.
• Proficiency in CRM tools (Salesforce, HubSpot) and Microsoft Office Suite.
• Strong interpersonal and communication skills (written and verbal).
• Ability to build rapport and maintain positive customer relationships.

Responsibilities

• Identify and qualify leads via inbound/outbound calls, emails, and inquiries.
• Maintain an organized CRM with accurate lead and customer data.
• Proactively contact prospective customers to promote products/services and close sales.
• Develop tailored pitches and proposals to meet customer needs.
• Track and manage the sales pipeline toward monthly/quarterly goals.
• Collaborate with the sales team to refine strategies and drive revenue.
• Upsell or cross-sell products to existing customers.
• Educate customers on new offerings, features, and solutions.
• Serve as first point of contact for inquiries and provide timely solutions.
• Escalate complex cases and ensure resolution.
• Onboard new customers and ensure they are equipped to use products/services.
• Conduct product demos and training as needed.
• Build and maintain strong customer relationships and gather feedback.
• Prepare regular reports on support trends and sales performance.

Skills

Inside sales

Customer service

CRM tools

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

We are seeking a proactive and customer-focused Inside Sales & Customer Support Specialistto join our dynamic team. In this hybrid role, you will play a pivotal part in driving sales while providing exceptional customer support. This is an excellent opportunity for a motivated individual who thrives on achieving targets, solving problems, and building lasting customer relationships.

This is a hybrid on‑site role based in Richmond, VA; Greenwood, IN; or Houston, TX

As part of the team, you will:

• Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries.
• Maintain an up-to-date and organized CRM with accurate lead and customer information.
• Proactively contact prospective customers to promote products/services and close sales.
• Develop tailored sales pitches and proposals to meet customer needs.
• Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals.
• Collaborate with the sales team to refine strategies and achieve revenue objectives.
• Identify opportunities to upsell or cross-sell additional products or services to existing customers.
• Educate customers on new offerings, features, and solutions.
• Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues.
• Escalate complex cases to appropriate teams and ensure follow-through until resolution.
• Guide new customers through the onboarding process, ensuring they are fully equipped to use products/services.
• Conduct product demonstrations and training sessions, as needed.
• Build and maintain strong relationships with customers by proactively addressing their needs.
• Collect and analyze feedback to continuously improve customer experience.
• Maintain accurate records of customer interactions, including issues resolved and recommendations provided.
• Prepare regular reports on support trends, customer satisfaction, and sales performance.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have a bachelor's degree in business, marketing, communications, or a related field preferred or equivalent work experience and:

• A minimum of 2 years of experience in inside sales, customer service, or a similar role.
• Proven track record of meeting or exceeding sales targets.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Strong interpersonal and communication skills (written and verbal).
• Ability to build rapport and maintain positive customer relationships.
• Excellent problem-solving skills with a customer-first mindset.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Adaptability to work independently and collaboratively in a fast-paced environment.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $70,000-$85,000 annually.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer