Hybrid Inside Sales & Customer Support Pro

Alfa Laval Corporate AB

Richmond (VA)

On-site

USD 70,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Healthcare

Dental and Vision plans

Wellness program

401(k) plan

Paid holidays

Paid time off

Job summary

Alfa Laval seeks a proactive Inside Sales & Customer Support Specialist to join our hybrid team in Richmond, VA. You will identify leads, manage the CRM, and drive sales while delivering exceptional customer service.

Ideal candidates have a bachelor’s degree in business or related field, 2+ years in inside sales or customer service, strong CRM experience (Salesforce/HubSpot), and excellent communication. This role offers a competitive salary and comprehensive benefits.

Qualifications

Minimum 2 years of experience in inside sales, customer service, or a similar role.
Proven track record of meeting or exceeding sales targets.
Proficiency in CRM tools (Salesforce, HubSpot) and Microsoft Office Suite.
Strong interpersonal and communication skills (written and verbal).
Ability to build rapport and maintain positive customer relationships.

Responsibilities

Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries.
Maintain an up-to-date and organized CRM with accurate lead and customer information.
Proactively contact prospective customers to promote products/services and close sales.
Develop tailored sales pitches and proposals to meet customer needs.
Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals.
Collaborate with the sales team to refine strategies and achieve revenue objectives.
Identify opportunities to upsell or cross-sell additional products or services to existing customers.
Educate customers on new offerings, features, and solutions.
Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues.
Escalate complex cases to appropriate teams and ensure follow-through until resolution.
Guide new customers through the onboarding process, ensuring they are fully equipped to use products/services.
Conduct product demonstrations and training sessions, as needed.
Build and maintain strong relationships with customers by proactively addressing their needs.
Collect and analyze feedback to continuously improve customer experience.
Maintain accurate records of customer interactions, including issues resolved and recommendations provided.
Prepare regular reports on support trends, customer satisfaction, and sales performance.