Hybrid Inside Sales & Customer Solutions Specialist

TROY Group, Inc.; Wheeling (WV); Hybrid; USD 42,000 - 63,000; Full time

Job summary

TROY Group, Inc. is seeking a Sales & Customer Solutions Specialist in Wheeling, a hybrid role blending inside sales, development, and coordination. You will engage inbound leads, qualify needs, coordinate samples, and support post-sale activities to protect ink relationships and drive recurring revenue.

The role requires strong communication, organization, and cross-functional collaboration, with the ability to manage multiple items and learn technical products. Travel may be required.

Qualifications

• Customer-service orientation with commercial awareness and follow-through.
• Ability to manage multiple items across departments and timelines.
• Experience in B2B sales support or account coordination.
• Background in manufacturing, printing, or industrial products is helpful.
• Industrial print experience is helpful but not required.

Responsibilities

• Respond to and qualify Industrial Print leads; gather application info and schedule qualified opportunities with the Industrial Print Sales Manager.
• Support the sales process with follow-up, pricing questions, quotes, trade show and campaign follow-up, and routine communications.
• Coordinate sample and substrate testing with Sales and R&D; ensure updates and defined next steps.
• Maintain proactive post-sale communication; protect recurring ink relationships and watch reorder signals.
• Own the reorder cadence for active ink customers; follow up on late or skipped orders.
• Maintain accurate CRM/ERP data and coordinate across Sales, R&D, Operations, and Marketing to keep momentum.

Skills

Comms skills

Org & follow-up

Multi-channel outreach

Qualification questions

Technical product learning

CRM ERP quoting

Lead management

Cross-functional collab

Travel

Tools

HubSpot

NetSuite

Job description

TROY Group, Inc. is seeking a Sales & Customer Solutions Specialist in Wheeling, a hybrid role blending inside sales, development, and coordination. You will engage inbound leads, qualify needs, coordinate samples, and support post-sale activities to protect ink relationships and drive recurring revenue.

The role requires strong communication, organization, and cross-functional collaboration, with the ability to manage multiple items and learn technical products. Travel may be required.