Hybrid Customer Experience & Inside Sales Specialist

Intertek Global; Kentwood (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

401(k) with company match

PTO

Tuition reimbursement

Job summary

Intertek, a leading provider of quality and safety solutions, seeks a Customer Experience Specialist in Kentwood, MI to support Transportation Technologies. You will handle inbound quote requests, generate pricing, and develop proposals while maintaining professional client communication throughout the sales process.

The role involves data reporting, account follow-up, and quote activity analysis to drive business growth.

Qualifications

• HS Diploma or GED required.
• 1+ years of customer service or sales experience.
• Ability to articulate capabilities to a variety of audiences.
• Must have superior interpersonal skills.
• Adhere to safety practices and policies.
• Ability to work in fast-paced, multi-tasking environment.
• Must be detailed-oriented and able to prioritize/workload.

Responsibilities

• Respond to all inbound quote requests and log information into CRM.
• Communicate with clients to ensure requests are understood and responded to in a timely manner.
• Generate pricing for quote requests using provided tools or deliver quotes to customers.
• Develop standard pricing tables and proposal templates.
• Follow-up on outstanding quotes as needed.
• Follow-up on aged accounts regarding potential business as needed.
• Perform research regarding quote loss and report data to leadership.
• May be assigned to manage designated accounts.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Time management

Detail oriented

Education

HS Diploma or GED

Bachelor’s Degree in Marketing, Sales, Communication, or Technical field

Job description

Intertek, a leading provider of quality and safety solutions, seeks a Customer Experience Specialist in Kentwood, MI to support Transportation Technologies. You will handle inbound quote requests, generate pricing, and develop proposals while maintaining professional client communication throughout the sales process.

The role involves data reporting, account follow-up, and quote activity analysis to drive business growth.