SaaS Customer Success Manager – Retention & Growth

Similarweb LTD; Burlington (MA); Hybrid; USD 64,000 - 83,000; Full time

Job summary

Similarweb, headquartered in Boston area, is seeking a dynamic Customer Success Manager to retain and expand relationships with SMB customers of our Market Intelligence solution. You will report to the Team Manager of Customer Success and work on Inside Sales initiatives to maximize product adoption and renewals.

In this hybrid Boston-area role, you’ll manage long-term partnerships, drive user engagement, lead renewal processes, and identify upsell opportunities.

Qualifications

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles.
• Track record of working in a role with a quota and proven success towards achieving that quota.
• Ability to identify value drivers in recurring revenue business models.
• Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers.
• Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs.
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention.
• Analytical skills to track customer metrics and derive actionable insights.
• Self-motivated, organized, and able to manage multiple priorities effectively.
• Team player who can collaborate effectively with colleagues and business partners.
• It would be a plus to have experience working within SaaS and a strong understanding of digital marketing trends.

Responsibilities

• Managing and developing long-term partnerships with customers of our Market Intelligence solution.
• Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention.
• Proactively manage the renewal process to secure timely renewals and minimize churn.
• Implement strategies to increase retention and reduce attrition rates.
• Identifying opportunities for account expansion and revenue growth within your assigned customer base; proactively presenting upsell and cross-sell opportunities.
• Develop strategies from Similarweb data to help your customers reach their business goals and KPIs.

Skills

Account management

Customer success

Sales

Quota attainment

Relationship building

Analytical skills

Job description

Similarweb, headquartered in Boston area, is seeking a dynamic Customer Success Manager to retain and expand relationships with SMB customers of our Market Intelligence solution. You will report to the Team Manager of Customer Success and work on Inside Sales initiatives to maximize product adoption and renewals.

In this hybrid Boston-area role, you’ll manage long-term partnerships, drive user engagement, lead renewal processes, and identify upsell opportunities.