Hybrid Implementation Consultant I - SaaS Onboarding

Brex; Washington; Hybrid; USD 91,000 - 114,000; Full time

Job summary

Brex in Seattle is seeking an Implementation Consultant I to guide small to mid-sized customers through onboarding on Brex Empower. You’ll develop product knowledge, sharpen project management skills, and lay the foundation for a career in implementation consulting.

This hybrid role requires strong communication, collaboration across technical and non-technical teams, and a practical, customer-centric approach to translating needs into configurations and go-live readiness.

Qualifications

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills, both with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Skills

Customer-facing

SaaS

Project coordination

Communication

Cross-functional collaboration

Attention to detail

Job description

Brex in Seattle is seeking an Implementation Consultant I to guide small to mid-sized customers through onboarding on Brex Empower. You’ll develop product knowledge, sharpen project management skills, and lay the foundation for a career in implementation consulting.

This hybrid role requires strong communication, collaboration across technical and non-technical teams, and a practical, customer-centric approach to translating needs into configurations and go-live readiness.