Strategic Enterprise Implementation Lead

WinsAbove; San Francisco (CA); Hybrid; USD 145,544 - 181,930; Full time

Benefits offered by this job

Up to four weeks of fully remote work per year

Hybrid work environment

Job summary

WinsAbove is seeking an Enterprise Implementation Consultant based in San Francisco to lead global implementations of the Brex platform. This hybrid role involves guiding customers through their onboarding process, leveraging project management skills and customer empathy to drive product adoption and success.

The ideal candidate will have 4+ years in customer-facing SaaS roles and be proficient in managing both technical and non-technical engagements. You'll collaborate with cross-functional teams and influence product development while ensuring customer satisfaction.

Qualifications

• 4+ years in customer-facing SaaS or consulting roles, including project management.
• Ability to lead complex customer engagements smoothly.
• Strong communication skills with creative solutions.

Responsibilities

• Lead and manage global enterprise implementations.
• Work closely with customers to understand their business needs.
• Drive customer success and adoption through strategies.
• Cultivate relationships with customer stakeholders.
• Collaborate with account teams for smooth customer experiences.
• Influence product development with stakeholder insights.
• Manage multiple high-touch customer relationships.

Skills

Customer-facing SaaS experience

Project management

Exceptional communication

Problem-solving skills

Job description

WinsAbove is seeking an Enterprise Implementation Consultant based in San Francisco to lead global implementations of the Brex platform. This hybrid role involves guiding customers through their onboarding process, leveraging project management skills and customer empathy to drive product adoption and success.

The ideal candidate will have 4+ years in customer-facing SaaS roles and be proficient in managing both technical and non-technical engagements. You'll collaborate with cross-functional teams and influence product development while ensuring customer satisfaction.