Hybrid Homeownership Support Specialist

Ultimate Staffing; Mesa (AZ); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Ultimate Staffing in Mesa, AZ is seeking an Associate Customer Advocate to support homeowners and customers through the homeownership and construction process in a hybrid schedule.

The ideal candidate combines excellent customer service with basic residential construction knowledge and strong communication, problem-solving, and critical-thinking skills. You will adapt to changing situations and provide confident, customer-focused solutions.

Qualifications

• Customer service experience required (banking, hospitality, property management, or similar backgrounds encouraged)
• Basic residential construction/home systems knowledge required
• Strong communication, problem-solving, and critical-thinking skills
• Friendly, empathetic, and team-oriented personality
• Ability to work independently and adapt to changing situations

Responsibilities

• Handle homeowner and customer inquiries via phone, email, and online channels
• Process service requests and warranty-related concerns
• Support customers throughout the home construction and ownership journey
• Monitor and respond to customer communications and online interactions
• Partner with internal teams to resolve issues and ensure a positive customer experience

Skills

Customer service

Communication

Problem solving

Team oriented

Independent work

Job description

Ultimate Staffing in Mesa, AZ is seeking an Associate Customer Advocate to support homeowners and customers through the homeownership and construction process in a hybrid schedule.

The ideal candidate combines excellent customer service with basic residential construction knowledge and strong communication, problem-solving, and critical-thinking skills. You will adapt to changing situations and provide confident, customer-focused solutions.