Hybrid Customer Support & Solutions Specialist

Power Home Remodeling; Town of Middletown (NY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Matching

Paid Vacation

Job summary

Power Home Remodeling seeks a dynamic Customer Support Associate who thrives on empathic communication, active listening, and solving problems. You will support customers from first contact through installation and beyond, communicating clearly across phone, email, and messenger to provide a first-class experience.

You’ll work in a hybrid model, balancing in-office and remote duties while growing with our national remodeling company.

Qualifications

• Empathic communicator with active listening and problem-solving skills.
• Strong technical skills to troubleshoot customer issues.
• Excellent phone, email and messenger communication.

Responsibilities

• Embody Power’s mission and serve as a brand ambassador.
• Resolve customer inquiries with confidence as a problem solver.
• Create an empathetic engagement for the customer experience.

Skills

Empathy

Active listening

Problem solving

Communication

Tech skills

CRM software

Tools

CRM software

Job description

Power Home Remodeling seeks a dynamic Customer Support Associate who thrives on empathic communication, active listening, and solving problems. You will support customers from first contact through installation and beyond, communicating clearly across phone, email, and messenger to provide a first-class experience.

You’ll work in a hybrid model, balancing in-office and remote duties while growing with our national remodeling company.