Hybrid Customer Success Advocate

Power Home Remodeling; Aston Township (PA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) retirement savings with match

Paid vacation and holidays

Parental leave

Relocation opportunities

Job summary

Power Home Remodeling Group is seeking a dynamic Customer Support Associate to be the backbone of a superior customer support experience. You will assist customers from initial contact through installation and beyond, communicating clearly by phone, email, and messenger.

No prior remodeling experience is required; we will train you on products, services, and processes to deliver exceptional support. This role offers growth within a national home remodeling company, with a hybrid in-office/remote

Qualifications

• Strong communication and problem-solving abilities
• Comfort with phone, email and messenger communications
• Ability to learn products, services, and processes rapidly

Responsibilities

• Embody Power’s mission and act as brand ambassador.
• Function as a proficient problem solver to resolve inquiries.
• Create empathetic engagement and maintain high service standards.
• Coordinate with stakeholders and manage materials/service scheduling.
• Handle high volume customer calls in a dynamic environment.
• Identify trends and communicate with management.

Skills

Empathetic communication

Active listening

Problem solving

Technical skills

Organization

Interpersonal skills

Adaptability

Time management

Computer literacy

Job description

Power Home Remodeling Group is seeking a dynamic Customer Support Associate to be the backbone of a superior customer support experience. You will assist customers from initial contact through installation and beyond, communicating clearly by phone, email, and messenger.

No prior remodeling experience is required; we will train you on products, services, and processes to deliver exceptional support. This role offers growth within a national home remodeling company, with a hybrid in-office/remote