Customer Support Advocate — Hybrid, 5-Star Service

Power Home Remodeling; Chester (Delaware County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) with company match

Paid parental leave

Vacation and holidays

Relocation opportunities

Job summary

Power Home Remodeling Group is seeking a Customer Support Associate who is an empathetic communicator and active listener. You will support customers from initial contact through installation and beyond, delivering a first-class experience via phone, email and messenger.

You will embody our brand, solve problems, and coordinate with internal stakeholders to ensure materials and service scheduling are handled efficiently while maintaining high customer satisfaction and a commitment to learning

Qualifications

• Empathic communicator with active listening and problem-solving skills.
• Strong technical skills to support installation experiences.
• Ability to communicate clearly via phone, email, and messenger.
• Willingness to learn Power's products and services.
• Ability to meet performance and productivity metrics.

Responsibilities

• Embody Power’s mission and vision as brand ambassadors.
• Function as a problem solver to resolve customer inquiries.
• Create an empathetic engagement for the customer experience.
• Foster accountability with curiosity and willingness to resolve matters.
• Provide customers with world class service.
• Support internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls.
• Communicate with management to elevate trends within the business.
• Strive for a 5-Star service review.
• Leave the situation better than you found it.

Skills

Empathetic communicator

Active listener

Problem solver

Strong technical skills

Excellent communication

Team player

Hybrid schedule adaptability

Detail oriented

Job description

Power Home Remodeling Group is seeking a Customer Support Associate who is an empathetic communicator and active listener. You will support customers from initial contact through installation and beyond, delivering a first-class experience via phone, email and messenger.

You will embody our brand, solve problems, and coordinate with internal stakeholders to ensure materials and service scheduling are handled efficiently while maintaining high customer satisfaction and a commitment to learning