Customer Advocate (Hybrid)

Ultimate Staffing; Mesa (AZ); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Ultimate Staffing in Mesa, AZ is seeking an Associate Customer Advocate to support homeowners and customers through the homeownership and construction process in a hybrid schedule.

The ideal candidate combines excellent customer service with basic residential construction knowledge and strong communication, problem-solving, and critical-thinking skills. You will adapt to changing situations and provide confident, customer-focused solutions.

Qualifications

• Customer service experience required (banking, hospitality, property management, or similar backgrounds encouraged)
• Basic residential construction/home systems knowledge required
• Strong communication, problem-solving, and critical-thinking skills
• Friendly, empathetic, and team-oriented personality
• Ability to work independently and adapt to changing situations

Responsibilities

• Handle homeowner and customer inquiries via phone, email, and online channels
• Process service requests and warranty-related concerns
• Support customers throughout the home construction and ownership journey
• Monitor and respond to customer communications and online interactions
• Partner with internal teams to resolve issues and ensure a positive customer experience

Skills

Customer service

Communication

Problem solving

Team oriented

Independent work

Job description

Customer Advocate (Hybrid | Mesa, AZ)

Pay: $30/hour

A growing organization in the homebuilding industry is seeking an Associate Customer Advocate to support homeowners and customers throughout the homeownership and construction process.

The ideal candidate combines excellent customer service skills with a basic understanding of residential construction (e.g., load‑bearing walls, structural vs. non‑structural components, home maintenance priorities). We are looking for a personable, adaptable professional who can evaluate situations, think critically, and provide solutions with confidence.

Responsibilities

• Handle homeowner and customer inquiries via phone, email, and online channels
• Process service requests and warranty‑related concerns
• Support customers throughout the home construction and ownership journey
• Monitor and respond to customer communications and online interactionsPartner with internal teams to resolve issues and ensure a positive customer experience

Qualifications

• Customer service experience required (banking, hospitality, property management, or similar backgrounds encouraged)
• Basic residential construction/home systems knowledge required
• Strong communication, problem‑solving, and critical‑thinking skills
• Friendly, empathetic, and team‑oriented personality
• Ability to work independently and adapt to changing situations

Schedule: Hybrid (1-3 days in office weekly)

Hours: 6:00 AM-3:00 PM or 7:00 AM-4:00 PM

If you enjoy helping customers, solving problems, and have a passion for homes, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.