Customer Experience Specialist (Hybrid)

Power Home Remodeling; Upper Darby (Delaware County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave

Vacation & holidays

Benefits program

Job summary

Power Home Remodeling is seeking a Customer Support Associate who thrives in a fast-paced, client-facing role. You will guide customers from initial contact through installation and beyond, acting as the brand ambassador and problem-solver.

This position emphasizes empathy, clear communication, and a proactive approach to resolving issues. The role offers a hybrid schedule (in-office and remote) and opportunities to grow within a nationally expanding home remodeling company.

Qualifications

• Empathic communicator with active listening and problem-solving skills.
• Ability to communicate clearly via phone, email and messenger.
• Willingness to learn about products, services and business.

Responsibilities

• Embody Power’s mission and vision as a brand ambassador.
• Resolve customer inquiries with confident problem-solving.
• Create empathetic engagement to improve the customer experience.
• Maintain accountability with curiosity to resolve matters.
• Provide world-class service to encourage repeat business.
• Support internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls in a dynamic environment.
• Communicate with management to elevate trends within the business.
• Aim for a 5-star service review.
• Leave situations better than you found them.

Skills

Empathic communication

Active listening

Problem solving

Effective communication

Technical aptitude

Hybrid work readiness

Customer focus

Job description

Power Home Remodeling is seeking a Customer Support Associate who thrives in a fast-paced, client-facing role. You will guide customers from initial contact through installation and beyond, acting as the brand ambassador and problem-solver.

This position emphasizes empathy, clear communication, and a proactive approach to resolving issues. The role offers a hybrid schedule (in-office and remote) and opportunities to grow within a nationally expanding home remodeling company.