Customer Experience Advocate | Hybrid, Growth & Rewards

Power Home Remodeling; Newark (DE); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) with company match

Paid vacation & holidays

Parental leave

Fertility benefits

Performance-based rewards

Volunteer opportunities

Relocation opportunities

Employee-relief fund

Company events & activities

Job summary

Power Home Remodeling is seeking a Customer Support Associate to be the backbone of our exceptional customer support from first contact through installation and beyond. You will interact with customers and internal teams, solving problems and ensuring a first-class installation experience with strong communication across phone, email, and chat.

We invest in teaching you our products and services to equip you for a successful career in our growing national home remodeling company with limitless

Responsibilities

• Embody Power’s mission and serve as brand ambassadors.
• Resolve customer inquiries with confident problem solving.
• Create empathetic engagements for the customer experience.
• Maintain accountability with curiosity to resolve matters.
• Provide world‑class service that keeps customers coming back.
• Support internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls.
• Communicate with management to elevate trends.
• Strive for a 5‑Star service review.
• Leave each situation better than you found it.

Job description

Power Home Remodeling is seeking a Customer Support Associate to be the backbone of our exceptional customer support from first contact through installation and beyond. You will interact with customers and internal teams, solving problems and ensuring a first-class installation experience with strong communication across phone, email, and chat.

We invest in teaching you our products and services to equip you for a successful career in our growing national home remodeling company with limitless