Customer Support Specialist | Hybrid Role & Growth

Power Home Remodeling; Wilmington (DE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, life & disability保险

401(k) employer match

Paid parental leave

Paid vacation & holidays

Performance rewards

Relocation opportunities

Office spaces designed forcollab

Job summary

Power Home Remodeling is seeking a Customer Support Associate who loves helping people and solving problems. You will guide customers from first contact through installation and beyond, using phone, email and messaging to provide a first-class experience.

No prior remodeling experience required; we train you on our products and services to enable success and growth within our national company. The role emphasizes empathy, clear communication, and reliability.

Qualifications

• Excellent communication across phone, email and messenger.
• Willingness to learn about home remodeling products and services.
• Strong problem-solving and empathy to resolve customer inquiries.
• Ability to handle a high volume of calls in a dynamic environment.
• Detail oriented with strong organizational skills.

Responsibilities

• Embody Power’s mission and brand ambassador.
• Resolve customer inquiries confidently.
• Create empathetic engagement for the customer experience.
• Coordinate materials and service schedules accurately.
• Maintain a 5‑Star service rating.
• Support internal and external stakeholders.
• Escalate trends to management as needed.

Skills

Empathic communication

Active listening

Problem solving

Customer service

Multichannel communication

Computer literacy

Team collaboration

Adaptability

Detail orientation

Time management

Job description

Power Home Remodeling is seeking a Customer Support Associate who loves helping people and solving problems. You will guide customers from first contact through installation and beyond, using phone, email and messaging to provide a first-class experience.

No prior remodeling experience required; we train you on our products and services to enable success and growth within our national company. The role emphasizes empathy, clear communication, and reliability.