Hybrid Helpdesk Technician – IT Support Specialist

SFE; Aurora (CO); Hybrid; USD 28,000 - 39,000; Full time

Job summary

SFE in Aurora, Colorado is seeking a Help Desk Technician for a 6-month assignment starting November 10. This hybrid role combines on-site support at the Aurora location with occasional remote work as privileges are earned.

Responsibilities include assisting users, troubleshooting Windows and Apple devices, supporting mobile devices, managing user accounts in Active Directory, and logging issues in the ticketing system.

Qualifications

• High school diploma or equivalent is required.
• At least one CompTIA or Microsoft certification or other relevant IT certification is required.

Responsibilities

• Provide help desk support and troubleshoot Windows and Apple devices.
• Manage user accounts in Active Directory.
• Troubleshoot basic mobile device issues and perform basic network troubleshooting.
• Utilize ticketing system to document incidents and requests.
• Perform remote troubleshooting and assist users with Microsoft applications.
• Type accurately (min. 20 words per minute) and communicate effectively.

Skills

Active Directory

Windows troubleshooting

Apple device troubleshooting

Mobile device troubleshooting

Networking basics

Remote support

Ticketing systems

Typing 20 wpm

Communication skills

Education

High school diploma

Tools

Ticketing systems

Job description

SFE in Aurora, Colorado is seeking a Help Desk Technician for a 6-month assignment starting November 10. This hybrid role combines on-site support at the Aurora location with occasional remote work as privileges are earned.

Responsibilities include assisting users, troubleshooting Windows and Apple devices, supporting mobile devices, managing user accounts in Active Directory, and logging issues in the ticketing system.