Hybrid Helpdesk Technician - On-Site Support & Training

Tractor and Equipment; Billings (MT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Vision insurance

Life/AD&D & Disability insurance

Employee assistance program

Quarterly recognition cash program

Credit union membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Job summary

Harnish Group Inc. is seeking a Helpdesk Technician to provide Tier 1-2 support for internal and client systems in a hybrid IT environment.

You will onboard new staff, troubleshoot Active Directory, Azure Entra, and O365, and lead regular training sessions to boost efficiency with HGI applications. You will document issues, maintain asset inventory, and collaborate with multiple teams while handling escalating requests and ensuring top-notch user support.

Qualifications

• 2+ years in a service/helpdesk environment at Tier 1-2 level or 1+ year with related education.
• Not a remote position; office environment with frequent computer use.
• Ability to diagnose advanced technical issues across hardware and software.
• Familiar with AD/Azure AD/Office 365/SharePoint/Exchange/Teams/Hyper-V/Windows Server/Anti-Virus/Backup and Patch management.
• Strong interpersonal skills and ability to provide accurate support information.
• Time management and prioritization in a high-volume setting; able to travel ~10%.

Responsibilities

• Set up and configure computers, applications, and peripherals for new employees.
• Provide in-depth Tier 1-2 support to staff and contractors with minimal supervision.
• Document issues and escalate to higher tiers when needed.
• Maintain IT asset inventory data and knowledge base documentation.
• Administer and troubleshoot Active Directory, Azure Entra, O365, and Azure environments.
• Deliver regular training/workshops on HGI business applications and services.
• Maintain up-to-date knowledge of major operating systems, platforms, hardware, and software.
• Collaborate with development, design, and support teams.
• Perform other tasks as requested by the supervisor.

Skills

Helpdesk support

AD/Azure AD

Office 365

Network troubleshooting

Time management

Tools

Active Directory

Azure Entra

O365

SharePoint

Exchange

Teams

Hyper-V

Windows Server

Antivirus

Backup & Patch management

Job description

Harnish Group Inc. is seeking a Helpdesk Technician to provide Tier 1-2 support for internal and client systems in a hybrid IT environment.

You will onboard new staff, troubleshoot Active Directory, Azure Entra, and O365, and lead regular training sessions to boost efficiency with HGI applications. You will document issues, maintain asset inventory, and collaborate with multiple teams while handling escalating requests and ensuring top-notch user support.