Helpdesk Technician

SFE; Aurora (CO); Hybrid; USD 28,000 - 39,000; Full time

Job summary

SFE in Aurora, Colorado is seeking a Help Desk Technician for a 6-month assignment starting November 10. This hybrid role combines on-site support at the Aurora location with occasional remote work as privileges are earned.

Responsibilities include assisting users, troubleshooting Windows and Apple devices, supporting mobile devices, managing user accounts in Active Directory, and logging issues in the ticketing system.

Qualifications

• High school diploma or equivalent is required.
• At least one CompTIA or Microsoft certification or other relevant IT certification is required.

Responsibilities

• Provide help desk support and troubleshoot Windows and Apple devices.
• Manage user accounts in Active Directory.
• Troubleshoot basic mobile device issues and perform basic network troubleshooting.
• Utilize ticketing system to document incidents and requests.
• Perform remote troubleshooting and assist users with Microsoft applications.
• Type accurately (min. 20 words per minute) and communicate effectively.

Skills

Active Directory

Windows troubleshooting

Apple device troubleshooting

Mobile device troubleshooting

Networking basics

Remote support

Ticketing systems

Typing 20 wpm

Communication skills

Education

High school diploma

Tools

Ticketing systems

Job description

Below is the Job Description for your reference:

Help Desk Technician

Work Location: Aurora, CO 80045- Hybrid Role

Duration: 6 Month assignment starting 11/10

Work Schedule: Monday 8am-430pm

Minimum Qualifications

Education: High school diploma or equivalent

Required Certifications: at least one CompTIA or Microsoft certification or other relevant IT certification

Preferred Qualifications: 1 - 2 years of Helpdesk experience using Active Directory to manage accounts Basic troubleshooting skills for Windows and Apple computers Basic troubleshooting of mobile devices Basic network troubleshooting skills Experience trouble shooting issues remotely Basic troubleshooting skills of common Microsoft applications Experience with using ticketing systems Able to type a minimum of 20 words per minute Able to write

Comments: Shift time is not set in stone but all positions will have start times somewhere between 6:30 AM and 9:30 AM. A set schedule will be created after discussing with the candidate and based on a combination of the candidate's need and the organization's need. Once decided that 8 hour shift plus 30 minute lunch break will be at a permanent time. Training will occur between 8:00 AM until 4:30 PM Monday through Friday. Training will last anywhere from a few days to a few weeks, dependent upon the skill and experience of the individual candidates. Training and the first few months of work will be on-site until the candidate reaches a specific level on their monthly metric scores. Working remotely is available but an earned privilege, except for rare occasions that have been preapproved by the manager.