Hybrid Desktop Support Analyst

100 Raymond James & Associates, Inc.; Denver (CO); Hybrid; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

Life insurance

Retirement savings plan

Paid time off

Zusammenfassung

Raymond James is seeking an IT Help Desk professional to resolve hardware and software issues, with hybrid work in Denver, CO and select other U.S. locations.

The role includes on-site training during the first week, with ongoing remote and phone support, incident tracking, and knowledge base contributions. Ideal candidates have an Associate’s degree and 2–3 years of technical support experience, along with strong communication and customer service skills.

Qualifikationen

• Associate’s degree and 2–3 years in a technical helpdesk or similar environment.
• High School diploma completed (Required).
• Experience in technical support is preferred.

Aufgaben

• Install, configure, troubleshoot, and resolve hardware and software issues via phone, remote access, and on-site visits.
• Monitor incidents and service requests in the tracking system and document actions.
• Explain technical concepts clearly to non-technical users.
• Assist with software imaging and system configuration.
• Adhere to company security and end-user support policies.
• Communicate system issues to clients, peers, and management to maintain service quality.
• Contribute to knowledge base, document issues, and identify trends.

Kenntnisse

Clear communication

Analytical thinking

Time management

Customer service

Technical troubleshooting

Ausbildung

Associate’s degree

High School Diploma

Jobbeschreibung

Raymond James is seeking an IT Help Desk professional to resolve hardware and software issues, with hybrid work in Denver, CO and select other U.S. locations.

The role includes on-site training during the first week, with ongoing remote and phone support, incident tracking, and knowledge base contributions. Ideal candidates have an Associate’s degree and 2–3 years of technical support experience, along with strong communication and customer service skills.