Hybrid Help Desk Technician — Remote Support & Onboarding

TEKsystems; Frankfort (KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

TEKsystems is seeking a Help Desk / Service Desk Analyst to provide first-level technical support, respond to user inquiries, document incidents, and route issues to the correct teams. You will assist with account administration, password resets, onboarding/offboarding, and maintain support documentation with a strong focus on customer service.

This contract role in Frankfort, KY offers evening/weekend coverage as needed, and a hybrid/remote work arrangement after the initial training period.

Qualifications

• 1 to 3 years of experience in a technical support, help desk, service desk, or customer support environment.
• Experience troubleshooting desktop, application, account access, and general technology issues.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced support environment.
• Demonstrated commitment to customer service and problem resolution.

Responsibilities

• Respond to incoming support requests via phone, email, and ticketing systems.
• Accurately document incidents, service requests, resolutions, and updates in a service management platform.
• Perform initial troubleshooting and analysis of hardware, software, application, and access-related issues.
• Escalate and route requests to the appropriate technical teams when necessary.
• Monitor ticket status and follow established service level expectations to ensure timely resolution.
• Assist with user account administration, including account creation, access modifications, password resets, and account deactivation.
• Support employee onboarding and offboarding activities by provisioning and removing system access.
• Maintain support documentation, knowledge articles, and operational procedures.
• Deliver professional customer service while assisting internal and external users.
• Participate in evening or weekend coverage as needed.
• Perform additional duties as assigned.

Skills

Help Desk Support

Service Desk Operations

Technical Troubleshooting

Customer Service

Desktop Support

Remote Support

Ticket Management

User Account Administration

Access Management

Password Resets

Application Support

Hardware Support

Incident Management

Call Center Support

Documentation & Knowledge Management

Problem Resolution

Communication Skills

Job description

TEKsystems is seeking a Help Desk / Service Desk Analyst to provide first-level technical support, respond to user inquiries, document incidents, and route issues to the correct teams. You will assist with account administration, password resets, onboarding/offboarding, and maintain support documentation with a strong focus on customer service.

This contract role in Frankfort, KY offers evening/weekend coverage as needed, and a hybrid/remote work arrangement after the initial training period.