Hybrid Tech Support Specialist – Remote/Onsite

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

HSA

Transportation benefits

Time Off/PTO

Job summary

TEKsystems is seeking a Client Systems Support Specialist in a hybrid role based in Somerset, NJ. The position supports customers with software, hardware, and connectivity issues and combines remote and onsite work.

The contract runs for 3 months with potential extension. Ideal candidates have 3+ years in help desk or technical support, strong customer service, and can troubleshoot across software, devices, and connectivity products, while using a ticketing system to track issues.

Qualifications

• 3+ years of help desk, technical support, or technical customer service experience.
• Experience troubleshooting software and hardware issues
• Proficiency with Microsoft Office applications

Responsibilities

• Provide technical support to customers and internal teams for software applications and related products
• Troubleshoot software, hardware, Bluetooth connectivity, and mobile device issues
• Assist customers with connectivity products and third-party device compatibility
• Research and test third-party devices for product compatibility
• Respond to customer inquiries via phone and email
• Document, track, and resolve issues using a ticketing system
• Escalate complex technical issues as needed
• Communicate outages, technical issues, and recommended solutions to customers
• Gather customer feedback and identify opportunities for continuous improvement

Skills

Help desk experience

Customer service

Communication skills

Troubleshooting

Education

Technical degree or IT certification

Tools

Microsoft Office

Job description

TEKsystems is seeking a Client Systems Support Specialist in a hybrid role based in Somerset, NJ. The position supports customers with software, hardware, and connectivity issues and combines remote and onsite work.

The contract runs for 3 months with potential extension. Ideal candidates have 3+ years in help desk or technical support, strong customer service, and can troubleshoot across software, devices, and connectivity products, while using a ticketing system to track issues.