IT Helpdesk Technician — Remote & Onsite Support

TEKsystems; Cockeysville (MD); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Hybrid work model

Job summary

TEKsystems is seeking a customer-focused Support Technician I to join our IT support team in a hybrid role based in Cockeysville, MD. You will be the first point of contact for clients, troubleshooting issues to keep environments running efficiently, securely, and reliably.

This role involves remote and on-site support for hardware, software, OS, and network issues, using remote tools and documenting fixes for future reference.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Working knowledge of Microsoft Windows operating systems and common business applications.
• Basic understanding of computer hardware, printers, mobile devices, and peripherals.
• Familiarity with networking fundamentals, including TCP/IP, Wi-Fi, VPNs, and connectivity troubleshooting.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Ability to document technical issues and resolutions accurately.

Responsibilities

• Provide first-level technical support to clients via phone, email, and remote support tools.
• Troubleshoot and resolve hardware, software, operating system, and network-related issues.
• Diagnose technical problems using critical thinking and effective troubleshooting methodologies.
• Research solutions, perform testing, and implement fixes to restore service quickly and efficiently.
• Utilize remote access tools to assist with software installations, updates, configurations, and issue resolution.
• Provide occasional on-site technical support when issues cannot be resolved remotely, including support for remote clients when necessary.

Skills

Customer service

Communication

Windows OS

Hardware basics

Networking basics

Analytical skills

Multitasking

Documentation

Job description

TEKsystems is seeking a customer-focused Support Technician I to join our IT support team in a hybrid role based in Cockeysville, MD. You will be the first point of contact for clients, troubleshooting issues to keep environments running efficiently, securely, and reliably.

This role involves remote and on-site support for hardware, software, OS, and network issues, using remote tools and documenting fixes for future reference.