Hybrid Help Desk Technician - Onsite 4/Remote 1

CMK Resources, Inc.; Tampa (FL); Ibrido; USD 55.000 - 60.000; Tempo pieno

Descrizione del lavoro

CMK Resources, Inc. is seeking a Helpdesk Technician to serve as the primary on-site resource for our client in Tampa, FL.

The role involves receiving, triaging, troubleshooting, and resolving Level 1 and Level 2 support requests submitted in person, via chat, email, or phone. You will work closely with end users, independently address common workstation, Windows 10/11, Microsoft 365, networking, printing, and application issues, and escalate more complex problems to senior engineering or

Competenze

• 2+ years of IT helpdesk or desktop support experience.
• Experience solving Level 1 and Level 2 end-user issues.
• Strong knowledge of Windows 10/11.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with AD and/or Microsoft Entra ID.
• Experience with TCP/IP, DNS, DHCP, Wi‑Fi and VPN.
• Troubleshooting hardware and peripherals.
• Strong documentation and ticket management skills.

Mansioni

• Receive, triage, troubleshoot, and resolve Level 1 and Level 2 support requests.
• Provide on-site and remote end-user support as needed.
• Escalate complex issues to senior engineering or specialists.
• Manage multiple requests in an MSP/service-desk environment.

Conoscenze

Windows 10/11

Microsoft 365

AD / Entra ID

Networking basics

Hardware & peripherals

IT ticketing systems

Communication skills

MS Teams & SharePoint

On-site support

VPN & Wi-Fi

Descrizione del lavoro

CMK Resources, Inc. is seeking a Helpdesk Technician to serve as the primary on-site resource for our client in Tampa, FL.

The role involves receiving, triaging, troubleshooting, and resolving Level 1 and Level 2 support requests submitted in person, via chat, email, or phone. You will work closely with end users, independently address common workstation, Windows 10/11, Microsoft 365, networking, printing, and application issues, and escalate more complex problems to senior engineering or