Help Desk Technician

CMK Resources, Inc.; Tampa (FL); Híbrido; USD 55.000 - 60.000; Jornada completa

Descripción de la vacante

CMK Resources, Inc. is seeking a Helpdesk Technician to serve as the primary on-site resource for our client in Tampa, FL.

The role involves receiving, triaging, troubleshooting, and resolving Level 1 and Level 2 support requests submitted in person, via chat, email, or phone. You will work closely with end users, independently address common workstation, Windows 10/11, Microsoft 365, networking, printing, and application issues, and escalate more complex problems to senior engineering or

Formación

• 2+ years of IT helpdesk or desktop support experience.
• Experience solving Level 1 and Level 2 end-user issues.
• Strong knowledge of Windows 10/11.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with AD and/or Microsoft Entra ID.
• Experience with TCP/IP, DNS, DHCP, Wi‑Fi and VPN.
• Troubleshooting hardware and peripherals.
• Strong documentation and ticket management skills.

Responsabilidades

• Receive, triage, troubleshoot, and resolve Level 1 and Level 2 support requests.
• Provide on-site and remote end-user support as needed.
• Escalate complex issues to senior engineering or specialists.
• Manage multiple requests in an MSP/service-desk environment.

Conocimientos

Windows 10/11

Microsoft 365

AD / Entra ID

Networking basics

Hardware & peripherals

IT ticketing systems

Communication skills

MS Teams & SharePoint

On-site support

VPN & Wi-Fi

Descripción del empleo

CMK Resources is working with a long-standing client in their search for a talented Helpdesk Technician. This position will serve as the primary on-site technical resource for our customer while working as part of the broader Managed Services team. The technician will be responsible for receiving, triaging, troubleshooting, and resolving Level 1 and Level 2 support requests submitted in person, through chat, by email, or by phone.

The role requires someone who is comfortable working directly with end users, can independently troubleshoot common workstation, Microsoft 365, networking, printing, and application issues, and knows when an issue should be escalated to senior engineering or specialized technical resources.

Other requirements include:

• 2+ years of experience providing IT helpdesk, desktop support, or technical support.
• Demonstrated experience troubleshooting Level 1 and Level 2 end-user issues.
• Strong working knowledge of Windows 10/11.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Experience troubleshooting basic TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Experience troubleshooting workstation hardware and peripherals.
• Ability to independently diagnose problems and determine appropriate escalation paths.
• Strong verbal and written communication skills.
• Comfortable providing direct, face-to-face technical support to end users.
• Strong documentation and ticket-management habits.
• Ability to manage multiple requests and priorities in an MSP/service-desk environment.

Preferred Qualifications:

• Microsoft 365 administration
• Active Directory
• Remote monitoring and management platforms
• Endpoint security platforms
• IT service management/ticketing systems
• Network troubleshooting tools
• Microsoft Teams and SharePoint
• MFA and identity-security technologies

Location: Tampa, FL (4 days onsite, 1 remote)

Compensation: $55-60k

Additional Details: Must be a GC Holder or US Citizen.