Hybrid Help Desk Technician – MFA & IT Support (Contract)

Presidio; Frederick (MD); Hybrid; USD 27,552 - 41,328; Part time

Job summary

A leading IT services company in Maryland is seeking a Help Desk Support Technician for a hybrid role requiring onsite work three days a week. The ideal candidate has over two years of IT support experience, with familiarity in Multi-Factor Authentication tools. Primary responsibilities include providing technical support and assisting with the rollout of Cisco Duo. This is a contractual position expected to last four months.

Qualifications

• At least two years of experience in an IT Support role.
• Previous experience with Multi-Factor Authentication tools preferred.
• Ability to identify and solve user issues efficiently.

Responsibilities

• Provide technical assistance and support for computer systems.
• Assist with the deployment of Cisco Duo.

Skills

IT Support experience

Multi-Factor Authentication familiarity

Technical assistance skills

Communication skills

Tools

Cisco Duo

Okta

SecureID

Ping

Job description

A leading IT services company in Maryland is seeking a Help Desk Support Technician for a hybrid role requiring onsite work three days a week. The ideal candidate has over two years of IT support experience, with familiarity in Multi-Factor Authentication tools. Primary responsibilities include providing technical support and assisting with the rollout of Cisco Duo. This is a contractual position expected to last four months.