Hybrid Help Desk Technician – IT Support & 365 Expert

Patient Advocate Foundation Inc; Hampton (VA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Patient Advocate Foundation Inc. in Hampton, VA, seeks a Helpdesk Technician to join our IT team. This role provides first and second-level support for desktops, laptops, mobile devices, printers, and conference room equipment, supporting remote and onsite staff.

You will manage tickets, troubleshoot Windows 11, Microsoft 365, and endpoint devices, assist with Intune deployment, and help maintain security standards in a hybrid work environment.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
• Minimum of two (2) years of help desk, technical support, or desktop support experience.
• Demonstrated experience troubleshooting hardware, software, and end-user computing issues.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and conference room equipment.
• Deliver onsite and remote support to users in a timely and professional manner.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Support conference room technologies, video conferencing systems, and collaboration platforms.
• Utilize the organization's ticketing system to document, categorize, prioritize, track, escalated, and resolve support requests.
• Escalate complex issues to senior IT personnel or third-party vendors when appropriate.

Skills

Customer service

Troubleshooting

Time management

Communication

Team collaboration

Attention to detail

Independent & collaborative work

Education

Associate degree in IT / CS or related field

Tools

Microsoft 365

Microsoft Intune

PDQ Smart Deploy

Azure AD / Entra ID

Windows 11

Remote support tools

Job description

Patient Advocate Foundation Inc. in Hampton, VA, seeks a Helpdesk Technician to join our IT team. This role provides first and second-level support for desktops, laptops, mobile devices, printers, and conference room equipment, supporting remote and onsite staff.

You will manage tickets, troubleshoot Windows 11, Microsoft 365, and endpoint devices, assist with Intune deployment, and help maintain security standards in a hybrid work environment.