Hybrid IT Helpdesk Technician: Tier 1–2 Support

Frontdoor Defense; Burlingame (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Front Door Defense in Burlingame, California, is looking for an IT Helpdesk Technician to provide exceptional technical support across a hybrid environment. This role involves troubleshooting hardware, software, and networking issues while ensuring a seamless technology experience for employees.

The ideal candidate has over 2 years of experience in IT Helpdesk or Technical Support, strong troubleshooting skills, and familiarity with both Windows and Linux systems. A collaborative mindset and excellent communication skills are essential in this fast-paced startup environment.

Qualifications

• 2+ years of experience in IT Helpdesk or Technical Support.
• Strong skills in troubleshooting hardware and software.
• Experience in supporting Microsoft Windows and Linux environments.

Responsibilities

• Provide Tier 1 and Tier 2 technical assistance for IT support.
• Troubleshoot hardware, software, and networking issues.
• Manage employee onboarding and offboarding processes.

Skills

Troubleshooting and diagnostic skills

Support for Windows environments

Basic scripting (PowerShell, Bash)

Excellent interpersonal skills

Experience with Linux operating systems

Organizational skills

Customer-first mindset

Tools

Microsoft Entra ID (Azure AD)

Active Directory

IT ticketing systems

Job description

Front Door Defense in Burlingame, California, is looking for an IT Helpdesk Technician to provide exceptional technical support across a hybrid environment. This role involves troubleshooting hardware, software, and networking issues while ensuring a seamless technology experience for employees.

The ideal candidate has over 2 years of experience in IT Helpdesk or Technical Support, strong troubleshooting skills, and familiarity with both Windows and Linux systems. A collaborative mindset and excellent communication skills are essential in this fast-paced startup environment.