Help Desk Specialist

Marathon TS; Frederick (MD); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Diverse and inclusive work environment

Job summary

A government contracting firm is seeking a Helpdesk Specialist in Frederick, MD. You will support end-users by assisting with desktop support and troubleshooting PCs, laptops, and peripherals. The role demands a minimum of two years of experience in Office 365, service desk software, and technical troubleshooting. The position is initially 100% onsite for training, transitioning to a hybrid model thereafter. Ideal candidates will have a supportive and collaborative approach to work.

Qualifications

• At least two years of senior level experience in Office 365 and related software.
• Experience troubleshooting PCs, laptops, printers, and scanners.
• Familiarity with service desk software for managing support requests.

Responsibilities

• Assist with end-user support, including computer replacement and imaging.
• Work on desktop-related projects for user testing and deployment.
• Install and troubleshoot printers and copiers.

Skills

Office 365

Microsoft Outlook

Troubleshooting

Service Desk Software

Remote Control Tools

Education

Associate's degree in Computer Science or related

Tools

LAN Desk

McAfee

Windows 10

SCCM

Job description

MDOT: 5111 Buckeystown Pike, Frederick MD

Onsite Requirement: First few months are 100% onsite for training

Hybrid potential: After the first few months there is potential for 2-3 days remote per week

Pay: 18-20/hr.

Marathon TS is seeking a Helpdesk Specialist in Frederick MD to support a State Government Agency. The role is full-time and will be 100% onsite for the first few months for training and then can potentially work on a hybrid schedule 2-3 days.

The ideal candidate shall, in cooperation with other MDOT SHA end-user technicians, work with MDOT SHA staff and IT liaisons. Supporting the needs of the end-user and the Tier 1 service desk. This includes:

• Assist the desktop staff with daily end-user support, to include replacement and imaging of computers,
• Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.
• Installation and troubleshooting of printers, plotters and copiers.
• Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow.
• Attend and participate in desktop support staff meetings or other meetings within MDOT SHA as a representative of the desktop team, as required.
• Participate in knowledge transfer activities such as background and status update meetings, background and status update emails, or job shadowing occurring on the reassignment of a project resource from one task/project to another (either permanent or temporary transfer).
• Attend network section, desktop section, service desk and or IT liaison meetings and other meetings upon request.
• Assist in the review and/or recommendations of hardware and/or software evaluations including Commercial-off-the-Shelf (COTS) software, as needed.
• Assist in research efforts supporting the technical services division, as needed.

Qualifications

At least two (2) years of experience in the following technical areas:

• Prior senior level experience in each Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
• Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls).
• Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
• Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016.
• Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.
• Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
• Prior experience installing and configuring server operating systems: Windows 2012.
• Prior experience installing and configuring Microsoft Active Directory services.
• Prior experience installing and configuring Remote control tools.
• Prior experience installing and configuring System Center Configuration Manager (SCCM)

Education

An Associate's degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline. An additional year of specialized experience may be substituted for the required education.

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").