Help Desk Support Technician

Presidio; Frederick (MD); Hybrid; USD 27,552 - 41,328; Part time

Job summary

A leading IT services company in Maryland is seeking a Help Desk Support Technician for a hybrid role requiring onsite work three days a week. The ideal candidate has over two years of IT support experience, with familiarity in Multi-Factor Authentication tools. Primary responsibilities include providing technical support and assisting with the rollout of Cisco Duo. This is a contractual position expected to last four months.

Qualifications

• At least two years of experience in an IT Support role.
• Previous experience with Multi-Factor Authentication tools preferred.
• Ability to identify and solve user issues efficiently.

Responsibilities

• Provide technical assistance and support for computer systems.
• Assist with the deployment of Cisco Duo.

Skills

IT Support experience

Multi-Factor Authentication familiarity

Technical assistance skills

Communication skills

Tools

Cisco Duo

Okta

SecureID

Ping

Job description

Join to apply for the Help Desk Support Technician role at Presidio

Presidio is hiring Help Desk Support Technicians to support our client in Frederick, MD. This hybrid position requires working onsite three days per week.

Our client is implementing an enterprise-wide rollout of Cisco Duo. To accelerate this initiative, Presidio is seeking Help Desk Support professionals with MFA experience to assist on a contractual basis and help achieve the client’s deployment goals.

• At least two years of experience in an IT Support role (Service Desk, Desktop Support etc.).
• Previous experience with Cisco Duo is preferred, but knowledge and familiarity with any Multi-Factor Authentication tool is acceptable (Okta, SecureID, Ping etc.).
• Experience providing technical assistance and support related to computer systems, hardware, and software.
• Ability to identify, understand, and solve user issues efficiently.
• Must possess excellent verbal and written communication skills and be able to work in a team environment.

Job Details

• Duration: Four months
• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting