Hybrid Help Desk Specialist - IT Support & Onboarding

SSRS; Glen Mills (Delaware County); Hybrid; USD 45,000 - 55,000; Full time

Job summary

A local tech support company in Glen Mills is looking for a tech-savvy Desktop Support Specialist to provide technical assistance with computer systems, hardware, and software. Responsibilities include troubleshooting, setting up hardware and software, and providing support to users. Ideal candidates will have problem-solving skills and prior IT experience. This role requires communication skills to assist non-technical users, displaying a commitment to quality and organization. The position offers a hybrid work schedule on-site for part of the week.

Qualifications

• Must be local to the Glen Mills, PA office.
• Prior information technology or systems administration experience strongly preferred.
• Knowledge of security best practices a plus.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Provide technical support by identifying, troubleshooting, and resolving problems.
• Set up and maintain hardware and software for users.
• Onboard & offboard users as necessary.
• Collaborate with other IT members to complete projects.

Skills

Problem solving

LAN knowledge

Clear communication

Quality focus

Organization

Education

High school diploma, GED, or equivalent

Tools

Microsoft 365 Administration

Job description

A local tech support company in Glen Mills is looking for a tech-savvy Desktop Support Specialist to provide technical assistance with computer systems, hardware, and software. Responsibilities include troubleshooting, setting up hardware and software, and providing support to users. Ideal candidates will have problem-solving skills and prior IT experience. This role requires communication skills to assist non-technical users, displaying a commitment to quality and organization. The position offers a hybrid work schedule on-site for part of the week.