Hybrid IT Help Desk Technician - Keep Teams Connected

TCI Transportation; Commerce (CA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

TCI Transportation is seeking an IT Help Desk Technician to provide Tier 1 support for employees across offices, shops, and remote sites. The role blends hands-on troubleshooting with hardware provisioning and access management in a hybrid, full-time setting in Commerce, CA.

You will own tickets end-to-end, fix common Windows and network issues, manage onboarding/offboarding, and ensure secure, efficient use of Microsoft 365, Samsara, and other systems.

Qualifications

• Hands-on Tier 1 helpdesk or end-user support experience.
• Ability to independently troubleshoot Windows, Microsoft 365, printers, peripherals, and connectivity.
• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
• Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.
• Understanding of helpdesk cybersecurity practices, including secure provisioning, least-privilege access, endpoint protection, patching, and data handling.
• Experience using a ticketing platform to prioritize, document, update, and resolve requests.
• Strong customer service, communication, organization, and follow-through.

Responsibilities

• Own the Ticket from Start to Finish: prioritize, document, troubleshoot, and resolve requests.
• Keep Employees Connected and Productive: troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and apps.
• Support Onboarding, Offboarding, and User Access: prepare devices, set up accounts, manage access changes.
• Manage Equipment Throughout Its Lifecycle: configure, deploy, repair, replace, and retire devices.
• Keep Hardware Inventory Accurate: track assignments, warranties, locations, disposal, and replacements.
• Support Transportation Technology: provide Tier 1 Samsara user and device support, escalate when needed.
• Make Support Better: maintain ticket records, documentation, and improve service consistency.

Skills

Tier 1 support

Windows & M365

Device deployment

Active Directory/Entra ID

Cybersecurity awareness

Ticketing systems

Customer service

Escalation

Tools

Zendesk

Microsoft Intune

Windows Autopilot

Samsara

Job description

TCI Transportation is seeking an IT Help Desk Technician to provide Tier 1 support for employees across offices, shops, and remote sites. The role blends hands-on troubleshooting with hardware provisioning and access management in a hybrid, full-time setting in Commerce, CA.

You will own tickets end-to-end, fix common Windows and network issues, manage onboarding/offboarding, and ensure secure, efficient use of Microsoft 365, Samsara, and other systems.