Help Desk Technician

Energy Innovation Corp; Antioch (CA); Hybrid; USD 70,000 - 102,000; Full time

Job summary

Energy Technologies LLC in Antioch, CA, is seeking a hybrid Help Desk Technician who will own outcomes, mentor peers, and contribute to both engineering and customer support initiatives. The role offers flexible hours and mentorship to grow within a fast-growing tech environment.

You will collaborate across QA, engineering, and support to maintain data integrity and ensure platform reliability, with a focus on Cisco IOS and remote desktop guardrails.

Qualifications

• 1+ years owning outcomes, not just completing tasks.
• Self-direction in a quiet Slack channel.
• Working familiarity with hybrid schedules and team norms.

Responsibilities

• Partner with QA to define test coverage and catch regressions early.
• Sketch Cisco IOS sequence diagrams that make the technology flow obvious to everyone.
• Translate technology compliance rules into Remote Desktop guardrails baked into the build.
• Own data integrity across Energy Technologies LLC's Cisco IOS stores so Antioch numbers never lie.
• Profile Conflict Resolution memory use and chase down the leaks crashing Antioch nodes.
• Review pull requests and uphold engineering standards across the technology team.
• Bridge Customer Service and Remote Desktop so the two halves of Energy Technologies LLC's platform finally talk.

Job description

This hybrid Help Desk Technician role at Energy Technologies LLC suits the engineer who reads the changelog before upgrading and the docs before asking. The right unpretentious candidate will own outcomes, mentor peers, and earn $70,000 - $102,000 in this junior hybrid position.

Key Responsibilities

• Partner with QA to define test coverage and catch regressions early
• Sketch Cisco IOS sequence diagrams that make the technology flow obvious to everyone
• Translate technology compliance rules into Remote Desktop guardrails baked into the build
• Own data integrity across Energy Technologies LLC's Cisco IOS stores so Antioch numbers never lie
• Profile Conflict Resolution memory use and chase down the leaks crashing Antioch nodes
• Review pull requests and uphold engineering standards across the technology team
• Bridge Customer Service and Remote Desktop so the two halves of Energy Technologies LLC's platform finally talk

What You'll Bring

• Self-direction that survives a quiet Slack channel
• The integrity to flag your own mistakes first
• 1+ years owning outcomes, not just completing tasks
• Working familiarity with hybrid schedules and team norms at Energy Technologies LLC

Recognized for our fast-growing work in technology, Energy Technologies LLC continues to grow its presence across CA. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

You join at $70,000 - $102,000, grow with a mentor, lean on benefits, and flex your hours so Antioch fits work instead of the reverse.

We updated this posting recently and are still actively accepting candidates.