Help Desk Technician

Energy Innovation Corp; Detroit (MI); Hybrid; USD 46,000 - 73,000; Full time

Benefits offered by this job

Hybrid office

Job summary

Investment Solutions Group in Detroit, MI seeks a Help Desk Technician to join a hybrid office environment. You will collaborate with cross-functional teams to scope and deliver projects, streamline network troubleshooting, and support Microsoft 365 administration for Detroit traffic.

The role emphasizes ownership of your roadmap, growth-oriented leadership, and a strong focus on timely delivery. Expect a constructive team culture with supportive leaders investing in your development in Detroit

Qualifications

• Ability to steer technology conversations toward decisions.
• Resilience when requirements shift and deadlines loom.
• Proven track record of delivering under deadline pressure.
• Demonstrated Microsoft 365 Administration in a fast-moving tech environment.

Responsibilities

• Pair with cross-functional partners to scope and deliver part-time projects.
• Untangle network troubleshooting dependencies slowing Detroit releases.
• Pair-program tricky Help Desk scenarios with Detroit engineers.
• Wire up Microsoft 365 Administration feature flags for Detroit traffic tests.
• Translate product wishes into shippable Help Desk Services for Detroit stakeholders.
• Convert DNS outage insights into fixes for the next Detroit launch.
• Containerize apps and manage deployments for Help Desk Support.

Skills

Decision making

Adaptability

Self-directed autonomy

Microsoft 365 Administration

Tools

Microsoft 365 Administration

Job description

Investment Solutions Group is scaling its technology platform across MI, and the Help Desk Technician we hire becomes one of its load-bearing decisions. This trust-based junior role offers $46,000 - $73,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Pair with cross-functional partners to scope and deliver part-time projects
• Untangle the Network Troubleshooting dependency knots that have slowed Detroit releases for months
• Pair-program tricky Help Desk Support edge cases with engineers across Detroit, MI
• Wire up Microsoft 365 Administration feature flags so Investment Solutions Group can test on Detroit traffic risk-free
• Translate fuzzy product wishes from Investment Solutions Group stakeholders into shippable Help Desk Support services
• Translate the high-trust DNS outage into fixes that make the next Detroit launch dull
• Containerize applications and manage deployments with Help Desk Support and Stress Management

What You'll Bring

• Comfort steering technology conversations toward a decision
• Adaptability and resilience when facing shifting requirements
• Track record that proves you can self-directed ship under deadline pressure
• Demonstrated Microsoft 365 Administration expertise in a fast-moving technology environment

At Investment Solutions Group, our mission is to make technology simpler, faster, and more accessible for everyone in Detroit, MI and beyond. At Investment Solutions Group, asking for a day off doesn't require a doctor's note or a guilt trip.

Expect $46,000 - $73,000, a hybrid Detroit office, generous PTO, and leaders who treat your development as a real priority.

The Investment Solutions Group team is expanding in Detroit, MI this quarter, and this seat is part of that growth.