Hybrid IT Helpdesk & Systems Administrator

CURE; Southfield (MI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

CURE Auto Insurance is seeking a System Administrator in Southfield, MI, to deliver fast IT support via ticketing and to manage network infrastructure. You will troubleshoot issues, perform hardware/software fixes, and lead large-scale projects with the helpdesk team.

Requirements include 3+ years of helpdesk experience, a Bachelor’s Degree, Windows Server/AD experience, and knowledge of Cisco Meraki, VMware, and cloud services. A hybrid onsite/offsite schedule is offered.

Qualifications

• At least 3 years - Helpdesk experience in a business office environment.
• Operating Systems: Windows 11, Windows 10, Windows Server 2022.
• Active Directory and Group Policy.
• At least 1 year - Network support experience.
• Maintaining network hardware and software, such as routers, switches, and firewalls.
• Bachelor’s Degree required.
• Strong troubleshooting, problem-solving skills.
• Experience w/ Cisco Meraki, TeamViewer, Veeam, vSphere, AWS, GCP, Genesys Cloud, FreshService, Windows 7, Windows Server 2012 is a plus
• Hands on experience w/ firewalls, switches, scripting, and security tools.

Responsibilities

• Troubleshoot user issues via FreshService ITSM and support Windows-based software, phones, and web services.
• Onboard/manage user accounts across Gmail, O365, and other services; provision laptops/workstations.
• Track IT issues; coordinate resolution with the helpdesk team and business leads.
• Administer Windows Active Directory, DHCP, AD management, and Group Policy.
• Administer Google Workspace.
• Assist in installing/configuring network applications, tools, and patches (Cisco Meraki, VMware, Windows Servers).
• Support integration of new business solutions with the HQ helpdesk team.

Skills

Troubleshooting

Communication skills

Problem solving

Education

Bachelor’s Degree

Tools

Cisco Meraki

TeamViewer

Veeam

vSphere

AWS

GCP

Genesys Cloud

FreshService

Windows 7

Windows Server 2012

Job description

CURE Auto Insurance is seeking a System Administrator in Southfield, MI, to deliver fast IT support via ticketing and to manage network infrastructure. You will troubleshoot issues, perform hardware/software fixes, and lead large-scale projects with the helpdesk team.

Requirements include 3+ years of helpdesk experience, a Bachelor’s Degree, Windows Server/AD experience, and knowledge of Cisco Meraki, VMware, and cloud services. A hybrid onsite/offsite schedule is offered.