Hybrid IT Helpdesk & Systems Administrator

Nj Cure; Southfield (MI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and dental coverage

Life and disability insurance

401k with generous match

Hybrid schedule

Job summary

CURE Auto Insurance is seeking an IT Helpdesk/Systems Administrator in Southfield, MI to deliver fast, reliable IT support and manage network infrastructure. You will troubleshoot tickets, manage user accounts, and assist in deploying large-scale tech projects with the helpdesk team.

The role requires strong knowledge of Windows environments, Active Directory, Google Workspace, and network equipment, plus experience with Cisco Meraki, VMware, and cloud services.

Qualifications

• At least 3 years of helpdesk experience in a business environment.
• Proficient with Windows 11/10 and Windows Server 2022; AD and Group Policy.
• Experience maintaining routers, switches, firewalls and network security.

Responsibilities

• Troubleshoot tickets via FreshService ITSM across Windows, apps, and hardware.
• Onboard/manage user accounts in Gmail and O365; provisioning laptops.
• Coordinate resolutions and escalate high-severity issues to CIO as needed.
• Administer Windows Active Directory, DHCP, and Group Policy; manage Google Workspace.
• Support HQ network apps, Cisco Meraki, VMware, Windows Servers; patching.
• Collaborate with HQ helpdesk on new solutions; perform other duties as assigned.

Skills

Helpdesk experience

Active Directory

Group Policy

Windows Server

Networking

Cisco Meraki

VMware

AWS

GCP

FreshService

Scripting

Security tools

Education

Bachelor's Degree

Tools

Cisco Meraki

TeamViewer

Veeam

vSphere

AWS

GCP

Genesys Cloud

FreshService

Job description

CURE Auto Insurance is seeking an IT Helpdesk/Systems Administrator in Southfield, MI to deliver fast, reliable IT support and manage network infrastructure. You will troubleshoot tickets, manage user accounts, and assist in deploying large-scale tech projects with the helpdesk team.

The role requires strong knowledge of Windows environments, Active Directory, Google Workspace, and network equipment, plus experience with Cisco Meraki, VMware, and cloud services.