Hybrid IT Support Specialist — Tech Help & Growth Path

McKinley Companies; Ann Arbor (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

McKinley Companies is seeking an entry-level Technical Support Specialist in Ann Arbor, MI, to be the first line of IT assistance for corporate and property teams. You will troubleshoot hardware, software, and access issues, ensure new hires have gear, and support AI tools used in leasing and maintenance.

The role emphasizes problem solving, strong customer service, and learning new technologies, with a hybrid schedule and travel to McKinley properties as needed.

Qualifications

• 0–2 years of experience in IT support, help desk, or a related technical role.
• Proficiency with Windows, Microsoft 365, and common office hardware.
• Customer-first approach with clear communication and patience.
• Strong written and verbal communication skills.
• Strong organizational skills and independent work habits.
• Willingness to learn new systems, including AI tools.
• Valid driver's license and reliable transportation for travel between offices and properties.
• Availability for occasional after-hours and weekend IT support.

Responsibilities

• Serve as the first point of contact for IT support requests from corporate and property teams, on-site and remotely.
• Log, prioritize, and resolve tickets in LeenaAI within set targets.
• Troubleshoot laptops, desktops, mobile devices, printers, phones, and network issues.
• Escalate complex problems to the Systems Enablement team or vendors with clear notes.
• Provide friendly, patient, and plain-language explanations of solutions.

Skills

Windows

Microsoft 365

Customer service

Communication

Organization

Problem solving

Willingness to learn

Valid driver's license

Travel to properties

After-hours support

Tools

ServiceNow

LeenaAI

Jira Service Management

Yardi

Job description

McKinley Companies is seeking an entry-level Technical Support Specialist in Ann Arbor, MI, to be the first line of IT assistance for corporate and property teams. You will troubleshoot hardware, software, and access issues, ensure new hires have gear, and support AI tools used in leasing and maintenance.

The role emphasizes problem solving, strong customer service, and learning new technologies, with a hybrid schedule and travel to McKinley properties as needed.