Hybrid Healthcare Scheduling Coordinator

Indigo; San Francisco (CA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Indigo is seeking a Scheduling Coordinator to manage and optimize appointment calendars and to facilitate clear, professional communication among patients, providers, and partners.

You will thrive in a fast-paced environment, love solving logistical puzzles, and bring superb attention to detail while learning new healthcare tech tools. This hybrid role involves 1–2 days in the Toronto office and possible remote transition after onboarding milestones.

Qualifications

• 1–3 years in a customer-facing role in healthcare or startup.
• Excellent written and verbal communication with patients and professionals.
• Enjoy solving scheduling puzzles and details.
• Comfort with modern digital tools and learning new software.
• Professionalism and empathy in sensitive interactions.

Responsibilities

• Coordinate complex appointment calendars while following service standards.
• Communicate professionally via phone, email, and our digital platforms.
• Collect and confirm information from external parties to schedule consults.
• Escalate urgent scheduling needs to the operations team
• Ensure documentation is updated accurately in systems
• Identify bottlenecks and suggest workflow improvements
• Collaborate with operations to ensure a smooth patient journey

Skills

Scheduling coordination

Customer service

Communication

Problem solving

Attention to detail

Digital tools

Tools

CRM software

EHR systems

Calendar tools

Job description

Indigo is seeking a Scheduling Coordinator to manage and optimize appointment calendars and to facilitate clear, professional communication among patients, providers, and partners.

You will thrive in a fast-paced environment, love solving logistical puzzles, and bring superb attention to detail while learning new healthcare tech tools. This hybrid role involves 1–2 days in the Toronto office and possible remote transition after onboarding milestones.