Healthcare Scheduling Specialist

Indigo; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Indigo is seeking a Scheduling Coordinator to serve as a primary point of contact for patients and partners. You will manage and optimize appointment calendars, ensuring clear, professional communication and a high level of organization and accuracy.

This role suits someone who thrives in fast-paced environments, excels in customer-facing tasks, enjoys solving scheduling puzzles, and is eager to learn new healthcare tech. You will contribute to delivering an exceptional patient experience.

Qualifications

• 1–3 years in a customer-facing role in healthcare or startup environment.
• Strong written and verbal communication with patients and professionals.
• Enjoy problem-solving and untangling complex schedules.
• Detail-oriented and committed to getting things right the first time.
• Comfortable using modern digital tools and learning new software.
• Maintain professionalism and empathy in sensitive or high-stress interactions.

Responsibilities

• Coordinate complex appointment calendars while adhering to service standards.
• Communicate professionally via phone, email, and digital platforms in English and Spanish.
• Collect and confirm information from external parties to schedule consults and follow-ups.
• Escalate urgent scheduling needs or conflicts to operations.
• Ensure documentation is updated accurately in systems.
• Identify workflow bottlenecks and suggest improvements to boost efficiency.
• Collaborate with operations to ensure a seamless patient journey.

Skills

Customer-facing

Communication

Problem-solving

Attention to detail

Digital tools

Time management

Empathy

Tools

Scheduling software

EHR systems

CRM platforms

Job description

Indigo is seeking a Scheduling Coordinator to serve as a primary point of contact for patients and partners. You will manage and optimize appointment calendars, ensuring clear, professional communication and a high level of organization and accuracy.

This role suits someone who thrives in fast-paced environments, excels in customer-facing tasks, enjoys solving scheduling puzzles, and is eager to learn new healthcare tech. You will contribute to delivering an exceptional patient experience.