Hybrid Front Desk & Client Experience Admin

Lawley Insurance; City of Dunkirk (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Referral bonuses

Medical, Dental, Vision

PTO 3 weeks

401K from Day 1

Educational support & growth

Hybrid schedules

Job summary

Lawley Insurance is seeking a detail‑oriented administrative assistant to welcome clients in our reception area and direct them accordingly. You will provide essential administrative support, including scanning, downloading insurance data, routing mail and faxes, coordinating meals and events, and handling a multi-line phone system.

The role requires strong organizational skills, the ability to work independently or on a team, and a customer‑focused approach in a fast-paced environment.

Qualifications

• Minimum 1 year of admin or related experience.
• Associates degree preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience navigating Windows-based software.
• Excellent attention to detail and organization.
• Ability to work independently and in a team.
• Positive attitude in a fast-paced environment.
• Customer- and coworker-focused communication.
• Ability to work quickly and efficiently.
• Precise communication under time constraints.

Responsibilities

• Greet clients and guests in the reception area and direct them to the appropriate location.
• Provide administrative support including scanning, downloading insurance information from websites, routing faxes, processing mail, coordinating lunch deliveries and events.
• Responsible for handling multi-line incoming calls.
• Maintain smooth flow of information with internal and external customers, carriers, managers and staff.
• Expand and grow in your role by supporting miscellaneous duties as requested.

Skills

Admin experience

Associate degree

MS Office

Windows software

Attention to detail

Teamwork

Positive attitude

Customer-focused

Efficiency

Clear communication

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Lawley Insurance is seeking a detail‑oriented administrative assistant to welcome clients in our reception area and direct them accordingly. You will provide essential administrative support, including scanning, downloading insurance data, routing mail and faxes, coordinating meals and events, and handling a multi-line phone system.

The role requires strong organizational skills, the ability to work independently or on a team, and a customer‑focused approach in a fast-paced environment.