Insurance Front Desk & Client Experience Lead

Talentify; Stow (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

State Farm Coyne Insurance Agency seeks a Front Desk Office Receptionist to greet visitors, answer calls, and coordinate appointments in a fast-paced insurance office. You will assist with inquiries, maintain customer records, and support daily administrative tasks.

The role emphasizes strong communication, organizational skills, and a proactive approach to identifying opportunities to help customers with insurance options.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Highly organized with good multitasking abilities.
• Comfortable engaging in sales conversations and identifying opportunities.

Responsibilities

• Greet customers in person and over the phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to discuss insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Tools

Microsoft Office

CRM systems

Job description

State Farm Coyne Insurance Agency seeks a Front Desk Office Receptionist to greet visitors, answer calls, and coordinate appointments in a fast-paced insurance office. You will assist with inquiries, maintain customer records, and support daily administrative tasks.

The role emphasizes strong communication, organizational skills, and a proactive approach to identifying opportunities to help customers with insurance options.