Hybrid French Customer Support Specialist

Blueprint; Bellevue (WA); Hybrid; USD 65,904,000 - 73,068,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Competitive paid time off

Parental leave

Professional growth and development

Job summary

Blueprint Technologies, LLC is seeking a Customer Support Agent fluent in French to join the Bench Team in Bellevue, WA. You’ll resolve customer inquiries through research, troubleshooting, and personalized responses in a fast-paced environment.

Two days per week in the Bellevue office with hybrid work options and a comprehensive benefits package. Strong written communication in French and English is essential.

Qualifications

• Written fluency in French and English.
• At least one year of customer-service experience.
• Associate degree or equivalent education required.

Responsibilities

• Provide fast, accurate, and personalized support to customers.
• Respond to tickets within service-level agreements and guidelines.
• Troubleshoot issues and resolve customer concerns.
• Collaborate with internal teams and create knowledge-base articles.
• Escalate complex cases when needed and maintain professional communication.

Skills

Customer-service experience

French fluency

Written English

Clear communication

Multitasking

Microsoft Office

Education

Associate degree

Bachelor's degree preferred

Tools

Ticketing systems

Support platforms

MS Office

Job description

Blueprint Technologies, LLC is seeking a Customer Support Agent fluent in French to join the Bench Team in Bellevue, WA. You’ll resolve customer inquiries through research, troubleshooting, and personalized responses in a fast-paced environment.

Two days per week in the Bellevue office with hybrid work options and a comprehensive benefits package. Strong written communication in French and English is essential.