Hybrid Customer Support Specialist

Blueprint Technologies; Bellevue (WA); Hybrid; USD 48,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA

Paid time off

Parental leave

Job summary

Blueprint Technologies, LLC in Bellevue, Washington, seeks a Customer Support Agent with English fluency to deliver fast, accurate, and personalized assistance via research, troubleshooting, and effective resolution.

You will operate in a fast-paced support environment, following procedures, meeting SLAs, and striving for first-contact resolution while maintaining high client satisfaction.

Qualifications

• At least one year of customer-service experience or equivalent.
• Written fluency in English and clear, professional responses.
• Experience using multiple systems and support tools.
• Ability to troubleshoot common computer and network issues.

Responsibilities

• Deliver high-quality customer service following department policies and standards.
• Manage and respond to tickets within SLAs and client guidelines.
• Aim for accurate first-contact resolution whenever possible.
• Document knowledge and assist with creating KB articles.
• Collaborate across teams to resolve customer issues and feedback.

Skills

Customer service

Written communication

Microsoft Office

Time-management

Independent work

Education

Associate degree or equivalent

Tools

Ticketing systems

CRM tools

Job description

Blueprint Technologies, LLC in Bellevue, Washington, seeks a Customer Support Agent with English fluency to deliver fast, accurate, and personalized assistance via research, troubleshooting, and effective resolution.

You will operate in a fast-paced support environment, following procedures, meeting SLAs, and striving for first-contact resolution while maintaining high client satisfaction.